Our Guarantee

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We want you to buy with confidence anytime you make a purchase on the topwaymall.com website or use the Payments. The condition of the item you buy and its timely delivery are guaranteed. The seller Guarantees to reimburse you if you do not receive an agreed upon refund from us or if we charged an amount greater than the amount you authorized for your purchase.

Products Conditions

New with tags: A brand-new, unused, and unworn item (including handmade items) in the original packaging (such as the original box or bag) and/or with the original tags attached.

You can contact with us if you have placed an order on topwaymall.com and, after providing us one day to address the issue, one of the following conditions applies:

We failed to deliver the items within the maximum estimated delivery date communicated to you
You received the item, but the item was defective, damaged, or not the item depicted in the item detailed description
You returned the item to us per an agreement between you and the seller and the seller has not provided the agreed upon reimbursement after receiving the item

Note: You should provide us 14 days to issue a refund from their receipt of the returned item. If you refuse a delivery or the return doesn't have tracking information, it's not valid.

Please also note the following claim timeframes:

If you receive your item and it is damaged, defective, or materially different, you must contact us within 10 days of receipt to request return information.