By a purchase, you agree the folowing:

Please note that the return must be requested within 10 calendar days from the date of delivery and that the shipping cost will only be refunded if the return is a result of our error. Please read carefully the Terms & Conditions below to determine whether your return is eligible for a refund.

RETURNING STEPS

All returns and exchanges must be requested no later than 10 calendar days after receiving the product. Please contact us to have the shipping address for return and please do not send the item back to the same address of shipping. Our team will control all received items so you need to send the shoes to our return address only.

(*) Please note that this procedure is invalid for volume orders (more than 10 pieces) and for items on Sale Price or Special Offer Price that are not exchangeable or returnable.

RULES ABOUT RETURN PROCEDURE

A little restocking fee on the entire value of the order (item(s) + shipping) will be applied when returning the goods to us. The shipping cost will be paid by us only when the return is a result of our error. If you received a damaged or wrong merchandise, we advise you to immediately contact our Customer Service within and no later than 5 business days. No fees are due if the return is caused by a fault on our part (wrong order shipped, etc.)

(*) Please note that an exchange/return can be just requested once per order.

RULES ABOUT GOOD CONDITION

Your purchase is shipped brand new. Items that you return must be in the same new condition as they were received. All returned items must be in their original state and deemed to be in unworn condition before the can be accepted for a total refund. The item must be returned in new and unused condition, in the manufacturer boxes and with all paperworks (this includes warranties and authenticity cards) , parts and accessories (including dust bags) to insure full credit. NOTHING SHOULD BE TAPED TO THE BOX. The shoes or handbag box and any other items must be sent back inside a corrugated box (like the one it came in) to prevent any damage. Your return of merchandise will not be accepted if it is not sent back in the proper new condition. Returns not accepted will be disposed of or shipped back to you at your cost.

Worn shoes are not exchangeable or returnable. If you are going to try on the shoes with your dress we ask that you wear stockings or socks, and only wear them on carpet. If the soles are scuffed from trying the shoes on at a fitting we cannot take them back. The shoes must be returned in the same condition as they were received. Save the box that the shoes were shipped in. This is the best packaging to use for returns. Shoes that have been dyed are not returnable or exchangeable. We are not responsible for what could happen to the returned items during shipment back: if we receive them damaged we can’t accept the return.

Can I exchange an item?