RETURNS & EXCHANGES POLICY
By a purchase, you agree the folowing:
Please note that the return must be requested
within 10 calendar days from the date of delivery and that the shipping
cost will only be refunded if the return is a result of our error.
Please read carefully the Terms & Conditions below to determine
whether your return is eligible for a refund.
RETURNING STEPS
All returns and exchanges must be requested no
later than 10 calendar days after receiving the product. Please contact us to have the shipping address for return and
please do not send the item back to the same address of shipping. Our
team will control all received items so you need to send the shoes to
our return address only.
(*) Please note that this procedure is invalid for
volume orders (more than 10 pieces) and for items on Sale Price or
Special Offer Price that are not exchangeable or returnable.
RULES ABOUT RETURN PROCEDURE
A little restocking fee on the entire
value of the order (item(s) + shipping) will be applied when returning
the goods to us. The shipping cost will be paid by us only when the return is a result of our error. If you received a
damaged or wrong merchandise, we advise you to immediately contact our
Customer Service within and no later than 5 business days. No fees are
due if the return is caused by a fault on our part (wrong order shipped,
etc.)
(*) Please note that an exchange/return can be just requested once per order.
RULES ABOUT GOOD CONDITION
Your purchase is shipped brand new. Items that you
return must be in the same new condition as they were
received. All returned items must be in their original state and deemed
to be in unworn condition before the can be accepted for a total refund.
The item must be returned in new and unused condition, in the
manufacturer boxes and with all paperworks (this includes warranties and
authenticity cards) , parts and accessories (including dust bags) to
insure full credit. NOTHING SHOULD BE TAPED TO THE BOX. The shoes or
handbag box and any other items must be sent back inside a corrugated
box (like the one it came in) to prevent any damage. Your return of
merchandise will not be accepted if it is not sent back in the proper
new condition. Returns not accepted will be disposed of or shipped back
to you at your cost.
Worn shoes are not exchangeable or returnable. If
you are going to try on the shoes with your dress we ask that you wear
stockings or socks, and only wear them on carpet. If the soles are
scuffed from trying the shoes on at a fitting we cannot take them back.
The shoes must be returned in the same condition as they were received.
Save the box that the shoes were shipped in. This is the best packaging
to use for returns. Shoes that have been dyed are not returnable or
exchangeable. We are not responsible for what could happen to the
returned items during shipment back: if we receive them damaged we can’t
accept the return.
Can I exchange an item?
You can exchange an item by sending it back to us
within 10 days from the receiving date. An exchange can be asked only
once per item. We ship the exchange product when the original product is
delivered back to us. Refunds are processed after checking returned
items integrity and credits may take up to 10 days.
Please simply contact us if you would like to return your item or would like to exchange sizes.